Productable - DNS issue causing intermittent access to government environment – Incident details

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DNS issue causing intermittent access to government environment

ResolvedDegraded performance5 hours 15 minutes

Affected

App

Partial outage from 9:03 PM to 12:14 AM, Degraded performance from 12:14 AM to 2:18 AM

  • ResolvedUTC

    Our hosting provider has notified us that this incident has been resolved.

  • MonitoringUTC

    We're still waiting for more info from our service provider on this DNS issue. We haven't seen full outages, but rather slow requests, so we're upgrading from "Partial outage" to "Degraded performance".

  • IdentifiedUTC

    Our government environment hosting provider has informed us that they're aware of a DNS issue that's causing intermittent access to our app. We'll provide further updates as soon as we have more info from them.