Productable - DNS issue causing intermittent access to government environment – Incident details
All systems operational
DNS issue causing intermittent access to government environment
Resolved
Degraded performance
Started about 1 year agoLasted about 5 hours
Affected
App
Partial outage from 9:03 PM to 12:14 AM, Degraded performance from 12:14 AM to 2:18 AM
Updates
Resolved
Resolved
Our hosting provider has notified us that this incident has been resolved.
Monitoring
Monitoring
We're still waiting for more info from our service provider on this DNS issue. We haven't seen full outages, but rather slow requests, so we're upgrading from "Partial outage" to "Degraded performance".
Identified
Identified
Our government environment hosting provider has informed us that they're aware of a DNS issue that's causing intermittent access to our app. We'll provide further updates as soon as we have more info from them.
