Productable Status - Incident history https://productable.instatus.com Productable Wed, 20 Mar 2024 21:03:01 +0000 DNS issue causing intermittent access to government environment Type: Incident Duration: 5 hours and 16 minutes Affected Components: App Mar 20, 21:03:01 GMT+0 - Identified - Our government environment hosting provider has informed us that they're aware of a DNS issue that's causing intermittent access to our app. We'll provide further updates as soon as we have more info from them. Mar 21, 00:14:01 GMT+0 - Monitoring - We're still waiting for more info from our service provider on this DNS issue. We haven't seen full outages, but rather slow requests, so we're upgrading from "Partial outage" to "Degraded performance". Mar 21, 02:18:48 GMT+0 - Resolved - Our hosting provider has notified us that this incident has been resolved. Type: Incident

Duration: 5 hours and 16 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>21:03:01</var> GMT+0</small><br><strong>Identified</strong> - Our government environment hosting provider has informed us that they're aware of a DNS issue that's causing intermittent access to our app. We'll provide further updates as soon as we have more info from them..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>00:14:01</var> GMT+0</small><br><strong>Monitoring</strong> - We're still waiting for more info from our service provider on this DNS issue. We haven't seen full outages, but rather slow requests, so we're upgrading from "Partial outage" to "Degraded performance"..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:18:48</var> GMT+0</small><br><strong>Resolved</strong> - Our hosting provider has notified us that this incident has been resolved..</p> ]]> Wed, 20 Mar 2024 21:03:01 +0000 https://productable.instatus.com/incident/clu0aingk1562569loj6y0rhf71 https://productable.instatus.com/incident/clu0aingk1562569loj6y0rhf71 Partial access outage Type: Incident Affected Components: App Mar 13, 19:55:26 GMT+0 - Investigating - Some users are experiencing frequent session disconnections. We are working with our platform provider to resolve this. Mar 13, 23:00:00 GMT+0 - Resolved - This incident has been resolved. Mar 14, 18:32:55 GMT+0 - Monitoring - We are once again seeing access issues resulting in "Access denied" messages for some users. This is a result of an issue with one of our service providers. We're working with them on a resolution. Mar 15, 00:05:26 GMT+0 - Monitoring - This issue appears to only be affecting certain users, and potentially only those using the Google Chrome browser. We're working with our service provider to investigate further. We expect additional updates tomorrow (Friday). Mar 15, 22:23:35 GMT+0 - Monitoring - We are continuing to investigate this issue with our service provider. Apr 1, 16:58:45 GMT+0 - Monitoring - Our service provider has identified this as an issue from an upstream provider of theirs. They're continuing to work on a resolution. In the meantime, as a workaround, if this issue is hit, re-opening the Productable web app in a new tab will fix it. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>19:55:26</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing frequent session disconnections. We are working with our platform provider to resolve this..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>18:32:55</var> GMT+0</small><br><strong>Monitoring</strong> - We are once again seeing access issues resulting in "Access denied" messages for some users. This is a result of an issue with one of our service providers. We're working with them on a resolution..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>00:05:26</var> GMT+0</small><br><strong>Monitoring</strong> - This issue appears to only be affecting certain users, and potentially only those using the Google Chrome browser. We're working with our service provider to investigate further. We expect additional updates tomorrow (Friday)..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>22:23:35</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to investigate this issue with our service provider. .</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:58:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our service provider has identified this as an issue from an upstream provider of theirs. They're continuing to work on a resolution. In the meantime, as a workaround, if this issue is hit, re-opening the Productable web app in a new tab will fix it..</p> ]]> Wed, 13 Mar 2024 19:55:26 +0000 https://productable.instatus.com/incident/cltq80r8d2734beo96nu57qj6 https://productable.instatus.com/incident/cltq80r8d2734beo96nu57qj6 Test Incident Type: Incident Duration: 3 minutes Affected Components: App Feb 9, 21:03:34 GMT+0 - Resolved - This incident has been resolved. Feb 9, 21:00:51 GMT+0 - Investigating - We are currently investigating this incident. Stay tuned for updates Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:03:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:00:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Stay tuned for updates.</p> ]]> Fri, 9 Feb 2024 21:00:51 +0000 https://productable.instatus.com/incident/clsf4trvz68548bcn2jspfuim0 https://productable.instatus.com/incident/clsf4trvz68548bcn2jspfuim0